Service Survey
At Cohens, your investment is protected.


There are countless advantages that distinguish Cohens as Montgomery’s first choice for electronic entertainment and appliances, but the top of the list for many is Cohens “in house” service department.

Most stores give little thought to service after the sale. If something needs repair, they send it back to the manufacturer, or expect you to contact the factory yourself. But at Cohens, we’ve always (since 1957!) had our own service department, capable of repairing virtually any product we sell. This department is staffed by highly trained and experienced technicians, using the latest diagnostic tools.

At Cohens, you’re not “just another number,” you’re a valued customer. And we’ll always make every effort to quickly return your product quickly and in perfect working order.

Cohens service department provides service in and out of warranty on the products you purchase from us. Need repairs on something out of warranty that you purchased elsewhere? Give us a call–we service most major brands. We offer in-home service on most major appliances and custom-installed systems. You can also opt for pick up and delivery.

Cohens Service Department is open Monday through Saturday, 9 a.m. to 6 p.m.  Call 334-277-8890 or contact the department online at service@thinkcohens.com.

 
Service Policies
For units that are out of warranty, there is a standard $75 diagnostic fee, which is paid at the time you bring the unit in for repair. After two to five working days, you’ll receive an estimate on repair charges. If you decide to proceed with repairs, your diagnostic fee will be applied to the total repair cost. 
 
Brands We Service
Televisions:
Fujitsu
LG
Mitsubishi
Panasonic
Sharp
Sony
Zenith

TV/VCR combo - only if purchased from Cohens

Audio Brands (Only if Purchased at Cohens):
Definitive Technology
Integra
Monster Power
Paradigm
Polk
Sennheiser
Sony
Yamaha
 
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hpinkerton@thinkcohens.com